Customer Service

Welcome to the easiest, safest and most discreet mail order service on the Internet.

The term 'by you' means you the purchaser. The term 'us' means UandAgear. UandAgear is the trading name of Esmale Ltd whose registered businiess address is Unit 23 Zennor Trade Park, Zennor Road, London SW12 0PS. Company registration number 07636704 (England & Wales) VAT NR 116 0839 29

Please read the following points carefully as this affects the use of our website and purchase of products from the online shop by you. Shopping with Mail order Products displayed on this website may be ordered (A) on-line via our secure server or (B) by telephoning us in the UK on 0207 062 8889. For calls outside the UK, please call +44 207 062 8882.

If you place the order on-line, you will receive an automatically produced e- mail confirmation to your nominated email account of your order details. The order confirmation you receive confirms that we have received your order but does not necessarily mean that we will be able meet it in full. You will also be allocated a transaction number for that order - please quote this as your reference in any enquiries you may make.


All prices shown on the shopping website are excluding postage and packaging. Whilst every effort is made to ensure prices on our website are accurate we will need to validate the price before your order is processed. If the correct price is different from the one on your order or we cannot supply an item you have ordered, we will notify you as soon as possible and you can cancel your order. In such cases we will refund your monies in full. Clicking on our BUY GOODS button is not deemed an 'invitation to purchase' by us but an 'expression of interest' by you.


Whilst every effort is made to supply the product shown, it may be necessary due to design changes, alterations, delivery suppliers, new editions and other reasons out side of our control to replace the item purchased with a similar product.

We will endeavor to notify you of the change prior to dispatch. Adult toys are sold for novelty purposes only and we regret that due to hygiene reasons we are unable to exchange underwear and toys.


We do not accept liability for any errors or omissions on our website and/or in our marketing materials, and reserve the right to change information, prices and descriptions of listed goods, products and services at any time.  For overseas orders it is your responsibility to ensure that any goods are allowed in your country of origin.  We will not accept liability for items that customs confiscate due to being illegal.


For Credit/Debit Card payments you may use: Visa, MasterCard, Amex and Maestro. All prices quoted on our online shop are in UK Pounds Sterling.


Delivery can be made to destinations within and outside the UK. All items are discreetly packaged under plain cover.

Orders placed Mon-Fri before 2pm (UK time), will be dispatched the same day. Orders placed after 2pm will be dispatched the following day (Monday if placed after 2pm on Friday). Delivery timescale for the UK is 2-3 days. This is a guideline and not a guarantee.

All packages are sent via the UK Royal Mail.

All overseas orders are sent via Air Mail and can take between 9 and 21 days depending on where you are in the world. Every effort will be made to deliver your goods within the time stated but we cannot be held liable for any loss caused to you for late delivery. Please note that when shipping goods across international borders, they are liable to be opened for inspection by customs authorities. Please be aware that it is your responsibility to check the legality of products within your own country. If seized by your local customs office, we will NOT be liable to refund or replace the order in any part.

Postage and packaging rates

•    Our postage and packaging rates are:

      FREE UK DELIVERY (Standard Delivery)
      £3.95 (excl VAT) for UK Recorded Delivery
      £10.95 (excl VAT) for UK Guaranteed Next Day Delivery
      £5.80 (excl VAT) for Mainland European deliveries
      £8.50 (excl VAT) for orders outside the UK and Mainland Europe. 

      £15.00 (excl VAT) for TRACKED deliveries to selected European countries
      £20.00 (excl VAT) for TRACKED deliveries to selected Rest of World countries



Please inspect your goods upon delivery of the package. We are sure you'll be satisfied with your purchase but should there be a fault/problem with any item(s) then contact us and we will instruct you how and where to return your goods. We have a retun/cancellation policy of 28 days, please ensure you return items within 28 days from delivery.

All returned items MUST be unused and in their original packaging, unless your item is faulty.

Returns should be sent to:


Unit 23 Zennor Trade Park

Zennor Road


SW12 0PS


Any order cancellations will be subject to a £2.50 administration fee. This cost will cover refunds and restocking.


Special offer items, sale items, end of line/clearance items are non-refundable.

Any goods returned after 28 days of shipment can not be exchanged, credited or refunded. This does not effect your statutory rights. Sale items are non-refundable.

Mens Underwear or swimwear can not be returned for hygiene reasons. Refunds will only be given in accordance with your legal rights. If the product is faulty, damaged please contact us advising of this.


Whilst every effort is made to supply products from our Special Offers section, we are limited by stock levels of a particular item. All original prices shown in this section are based on RRP or our previous selling price. In some cases purchases of any Special Offer may be limited or declined with no reason given.


By placing and order with us, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.


UandAgear is compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.