Delivery

Queens Funeral Bank Holiday

Our offices will be closed on Monday 19th September and all of our delivery services are also not working on the 19th September. Therefore if you place an order for Next Day delivery after 2pm on Friday 16th September, it will ship on Tuesday 20th September for delivery on Wednesday 21st September.

Services to the following postcodes may be impacted until Tuesday 20th September due road closures and queues for the public to pay their respects - EC4, SW3, SW7 & W1. These delays are outside of our control and we apologise for any inconvenience.

 

ROYAL MAIL STRIKE ACTION:

Please note that Royal Mail will be taking industrial strike action on the following days :

  • Friday 30th September
  • Saturday 1st October

We strongly urge you to utilise our next day courier service before and during this period, as our standard delivery with Royal Mail will be impacted and delays will occur.

 

Discreet Packaging

All parcels sent by UandAgear are sent in plain and discreet packaging. There is no indication as to what is inside the package or where you have made your purchases. 

Shipping Details

All of our orders are sent via the UK Royal Mail from our warehouse in London.

Customers in some European countries can choose to have their parcels tracked by selecting the 'TRACKED' option at the checkout. The charge for this service is £15

Customers in some Rest of World countries can choose to have their parcels by selecting the 'TRACKED' option at the checkout. The charge for this service is £20

Orders outside of the UK may be subject to additional customs and handling charges.


Delivery
 
•    The delivery time stated in which you will receive your order is approximate. All goods will be sent to the delivery address given by you and stated in the order confirmation. In the unlikely event that your order cannot be fully fulfilled, you will be contacted by a member of team esmale. You will not be charged additional postage in the event we send out an order in installments. 

•   Orders placed on Monday to Friday before 2pm (UK time) will be dispatched on the same day.  

•   Standard delivery timescales are 2-3 days for deliveries within the UK and 2-15 working days for deliveries outside of the UK.

IF YOU WOULD LIKE GUARANTEED UK NEXT DAY DELIVERY, then please select 'United Kingdom (NEXT DAY) as the delivery destination at the checkout. The cost for this is £5.95. Next Day delivery is only valid from Monday to Friday and orders must be placed before 2pm.

•    We shall have no liability to you for any delay in the delivery of products ordered, to the extent that the delay is due to any event outside our reasonable control. 

Postage and packaging rates

•    Our postage and packaging rates are:

      £2.95 (excl VAT) (Standard Delivery) FREE UK DELIVERY orders over £20
      £3.95 (excl VAT) for UK Recorded Delivery
      £5.95 (excl VAT) for UK Guaranteed Next Day Delivery
      £5.80 (excl VAT) for Mainland European deliveries
      £8.50 (excl VAT) for orders outside the UK and Mainland Europe. 

      £15.00 (excl VAT) for TRACKED deliveries to selected European countries
      £20.00 (excl VAT) for TRACKED deliveries to selected Rest of World countries